To use the Salem Biriyani Hotel Service, the user must agree to the terms and conditions and the Privacy Policy on the Salem Biriyani Hotel Website (‘Terms’). Salem Biriyani Hotel may change these Terms from time to time and such modified Terms will be immediately applicable. By using the Salem Biriyani Hotel Service, the user accepts any changes made to the Terms. For detailed information, please visit our website www.salembiriyanihotel.com 

ORDERING

1. When ordering food from Salem Biriyani Hotel, it is necessary to provide accurate and complete details. Please ensure that the credit or debit card you provide is your own. By agreeing to this, you acknowledge that you will take reasonable care when providing your details.

2. Salem Biriyani Hotel is committed to providing high-quality food and takes full responsibility for any issues or problems related to food quality, including labeling concerns. The user should be aware of this and take it into account when placing an order with Salem Biriyani Hotel.

3. The user acknowledges that certain types of food may only be suitable for individuals within certain age ranges. As such, it is solely the responsibility of the user to ensure that the food they are ordering is appropriate for the intended recipient

PRICES AND PAYMENT

1. Salem Biriyani Hotel’s website lists accurate prices for food at the time of publication, based on information provided by participating restaurants. Although Salem Biriyani Hotel strives to keep these prices up-to-date, the final price you pay may differ due to changes in the menu or pricing. Salem Biriyani Hotel reserves the right to alter the available food menu and remove any food or delivery options.

2. The user agrees that if there is a change in prices, Salem Biriyani Hotel and its employees will not be held liable in any way.

3. When placing an order, the Salem Biriyani Hotel App and/or Website will display the total price for food and food delivery, including all applicable taxes and charges. Full payment must be made for all items specified in the order.

4. If you choose to pay online, it is important to ensure that the payment method is secure. Your debit/credit card details will be encrypted to prevent unauthorized access. Additionally, your credit card company may conduct security checks to verify your identity before accepting payment.

DELIVERY

1. Our standard delivery period is approximately within 60 minutes from the time of order confirmation. However, this may vary depending on location, traffic, and order volume. We will deliver your food to the address specified during the ordering process.

2. We strive to deliver your food within the estimated time frame; however, Salem Biriyani Hotel cannot be held liable for any losses or inconveniences resulting from late delivery. If your order is not delivered within the quoted time, please contact us via email, and we will make every effort to expedite the delivery.

3. Please note that delivery charges are non-refundable, even in the event of delayed delivery.

4. If you are unable to accept the delivery at the scheduled time, or if we are unable to deliver due to insufficient instructions or lack of authorization, the food will be considered delivered. All risks and responsibilities associated with the order will then pass to you. Any additional costs incurred—such as storage or insurance—will be the customer’s responsibility, and Salem Biriyani Hotel shall be fully indemnified for such expenses.

5. To ensure safe and timely delivery, it is your responsibility to make necessary arrangements, including providing access to the delivery location. Salem Biriyani Hotel shall not be held liable for any costs, damages, or delays resulting from failure to do so.

REFUND POLICY

A refund request generally takes between 7 and 10 business days to appear in the customer’s account, depending on the specific bank or wallet used for payment.

PERSONAL INFORMATION AND PRIVACY

1. The user acknowledges and understands that by selecting Salem Biriyani Hotel, they have granted Salem Biriyani Hotel permission to utilize their personal information in accordance with our privacy policy.
2. The user acknowledges and understands that despite the appropriate firewalls and protections provided by Salem Biriyani Hotel, the Salem Biriyani Hotel Service is not impervious to hacking. Data may be stolen due to unauthorized hacking, virus attacks or technical issues.
3. In the event that Salem Biriyani Hotel is required to disclose your personal information in order to assist a Government Authority or comply with a Court Order or to protect the interests of the Salem Biriyani Hotel Service and/or any particular user(s), it will do so without obtaining prior permission from you. By using the Salem Biriyani Hotel Service, you consent to the disclosure of your personal information.
4. By utilizing our site, you are acknowledging that we have your permission to contact you periodically with updates, alerts, and offers. This communication may be transmitted through various channels, such as SMS, email, or other communication tools.

Refund Policy

1. Refunds will be processed to the same mode of payment used during the original order.
2. Once your refund request is approved, the amount will be credited within 5 working days.
3. Refunds are only applicable for orders that are wrong, damaged, or not delivered.

Return Policy

1. Due to the perishable nature of food items, returns are only accepted within 1 hour of delivery.

2. To be eligible for a return, the product must be unconsumed, in its original packaging, and must have an issue reported immediately after delivery.

3. After receiving your return request, we will collect or replace the product within 60 minutes, depending on availability.

CONTACT

1. If you have any questions or comments about this Platform, please do not hesitate to contact us at the following details:
2. Email: salembiriyanihotelsbh@gmail.com
3. Phone: +91 6379511828